New & Used Kia Car Dealership Romford Essex | Romford Kia

About Us

 

 

Then and Now.

Romford Kia are part of the A.E. Wilson Group Limited a family owned and operated company proudly serving the community since 1962.  We are dedicated to customer satisfaction and treating our customers fairly.

Please feel free to contact a member of our friendly team on 020 8598 4100 who will be more than happy to assist. 
Alternatively, you may wish to visit our site, which is located at 1171 High Road, Chadwell Heath, Romford, RM6 4AL. We are in close proximity to Chadwell Heath Train Station.

We operate a pressure-free Environment where we allow Customers to browse at their leisure.

Whatever you expect or think you know about KIA and Romford Kia, we go one step further. It proves our fixation with quality and service – it explains why so many people choose our cars, and why we keep growing year on year, worldwide.
Plus, with our state-of-the-art European Factory, coupled with our 'European design for European Roads' concept, the future is brighter than ever for KIA Motors and their highly valued Customers.

Romford Kia is dedicated to providing excellent customer service.

We’d like you to help us in our continued effort to improve customer satisfaction by telling us about your experience.

Should you have a complaint about the level of service you’ve received, or any dissatisfaction with your vehicle, we want to hear from you.
Please contact us as soon as possible and we’ll do our very best help, please email dp@romfordkia.co.uk

Should you feel we’ve been unable to give you a satisfactory solution, you can get in touch with our Kia Customer Contact Centre by:

Telephone 0333 2022990
Write to Kia Customer Services, PO Box 200, Walsall, WS5 4QZ
Email enquiries@kiacustomercare.co.uk
Opening hours Monday to Friday: 8.30am – 9pm Saturday: 9am - 1pm Sunday: Closed

They will investigate your concerns and make sure they’re resolved as swiftly as possible.
We also subscribe to the The Motor Ombudsman Repair Code of Practice. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact The Motor Ombudsman a Chartered Trading Standards Institute (CTSI) certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process.

You may contact them by:

Telephone 0207 3441651 / 0345 241 3008 Or write to The Motor Ombudsman 71 Great Peter Street,
London, SW1P 2BN Email : consumer@tmo-uk.org